Course ID: TGS-2011500994

This course provide learners with the techniques in problem solving and decision making, including proactively identifying root causes to a problem, generating and evaluating alternative solutions, making appropriate decisions, and taking responsibility for the decisions within their own circle of influence.

Who is this course for?

Executives with no supervisory responsibilities for others and who work under direction to perform a specific set of work activities.

Course Outline

  • Recognise symptom(s) that could lead to potential problem(s) at the workplace
  • Identify deviations from organisational norm and SOPs based on symptom(s) identified
  • Identify the possible root cause(s) of the problem(s) using appropriate tools and techniques
  • Identify impact of the problem(s) on one’s job responsibilities and other parties Involved
  • Generate and select ideas to solve the problem using creative and logical thinking
  • Evaluate selected ideas using pertinent criteria and choose the most desirable one(s) as solution(s) to the problem(s)
  • Develop an action plan for implementation of the chosen solution(s)
  • Communicate chosen solution(s) and action plan to relevant parties using suitable mode(s) of communication
  • Evaluate the effectiveness of the implemented solution(s) and action plan and initiate corrective actions where necessary
  • Identify preventive measure(s) to avoid recurrence of similar problem(s) in the future

Course Delivery

Hands-on exercises, group discussions & presentation, case studies, facilitation & sharing

This course is offered in partnership with Eagle Infotech Consultants UEN198802365N.