Course ID: TGS-2019504524

This course offers learners the knowledge and skills to go the extra mile in providing excellent service. It provides them with knowledge of the right grooming and professional image required for building confidence and projecting a positive image. It also equips them with a positive and customer-oriented mindset to impress and wow their customers in their day-to-day engagement.

Who is this course for?

Customer-facing staff, customer service representatives, call centre officers, store advisors and service crew.

Course Outline

  • Recognise the diverse range of customers and their needs and expectations
  • Demonstrate the qualities and characteristics of a service professional when delivering go-the-extra-mile service to exceed customer expectations
  • Create a positive customer experience by offering customised and personalised service in accordance with organisation guidelines
  • Escalate feedback on areas of improvement to enhance the customer experience
  • Recognise the impact of one’s professional image and persona on the organisation
  • Project a professional image and persona in accordance with organisational guidelines
  • Demonstrate effective communication skills when interacting with customers at the workplace

Course Delivery

Hands-on exercises, group discussions & presentation, case studies, facilitation & sharing

This course is offered in partnership with Eagle Infotech Consultants UEN198802365N.