Course ID: ITIL4F

ITIL is fundamental in businesses to enable transformation and realise value. ITIL4 provides a practical and flexible basis to support organisations in their journey into the new world of digital transformation by helping them align their human, digital and physical resources, as well as adopt emerging technologies into their IT operations to compete within the complex modern landscape.

Who is this course for?

  • Individuals at the start of their journey in Service Management, ITSM Managers and aspiring ITSM Managers
  • Individuals working in other parts of IT (digital, product, development) with strong interface with service delivery
  • Existing ITIL qualification holders wishing to update their knowledge

Course Outline

  • Understand key service management concepts
  • Understand how the ITIL guiding principles can help an organisation adopt and adapt service management
  • Understand the four dimensions of service management
  • Understand the purpose and components of the ITIL service value system
  • Understand the activities of the service value chain, and how they interconnect
  • Know the purpose and key terms of selected ITIL practices with focus on selected practices

Course Delivery

Online (synchronous e-learning)

This course is offered in partnership with Trainocate UEN199507581C.